Cancellation and No-Show Policy:
Exam slots are limited and valuable. To serve our patients better, we ask for proper notice for any cancellations. All patients are required to provide at least 24 hours advance notice when cancelling an appointment so that we may provide other patients with care. We understand that you may miss your appointment due to an emergency, for this reason we also reserve the right to asses each situation on a case by case basis. While we do provide reminders the day before the appointment it is the patient’s responsibility to remember the appointment. After three (3) missed appointments, the practice may at its discretion, choose to discontinue your care.
Late policy:
If you arrive more than 15 minutes late to your appointment you will be asked to reschedule your appointment, unless the doctor’s schedule can accommodate you.
Priority will be given to patients who arrive on time and you may have to be worked in between them.
Payment Policy:
Payment is required when services are rendered, or materials are ordered. Quotes of insurance coverage are based on information from the insurance company and are not guaranteed. Although we will gladly bill insurance for you, patients remain responsible for their charges even after insurance has been billed. If payment has not been received from insurance after 90 days, the patient will be expected to pay RidgeView Optometry. Patient's are responsible for payment of their account balances. If it becomes necessary to use a collection agency for any amount owed on this or subsequent visits, the patient agrees to pay for all costs and expenses including reasonable attorney’s fees. Accounts assigned to collections will be charged a 3% collection fee. Please contact our office to set up a payment plan if there is financial distress, we don't want to see this happen with any of our patients.
Insurance:
As a practice we participate in most major insurance plans, including Medicare and Medicaid. It must be understood that if you are insured by a plan we are not in network with or we cannot verify coverage, payment in full will be expected at the time of your appointment. Knowing your insurance is your responsibility. Please contact your insurance company prior to your appointment with us to clarify your coverage/benefits.
All co-payments must be paid at the time of service. This arrangement is part of your agreement with your insurance company. Failure on our part to collect co-payments, deductibles, and co-insurance from patients can be considered fraud. Please assist us in upholding the law by paying your insurance costs at each visit.
Please be aware that if we do take your insurance, we still offer services that are not covered by any insurance company. If you decide to receive a non-covered service, it must be paid the same day, in full. We will not bill any of the non- covered services to your insurance company. These will be the patient’s responsibility entirely. If you have any questions or concerns regarding which services will not be covered by your insurance, please ask a staff member or your doctor prior to receiving care. We will be happy to provide clarification needed.
Self-pay Services:
Self-pay patients will receive our self-pay discounts tailored to each service. All charges must be paid in full at time of services rendered. If you have any questions or concerns regarding specific charges or discounts, please ask our staff members prior to receiving services to assure both parties are aware of what will need to be collected on the date of service.
Optical Policy:
Eyeglasses are custom order prescription medical devices, therefore, are non-refundable. Patients have 90 days to pick up orders unless an alternative agreement has been made.
Patients have 90 days after the prescription is filled to come in for a complimentary refraction if the prescription is not working. A one-time lens remake within the 90 days, is considered if we determine the prescription needs to be adjusted.
Although we always exercise the greatest of care, we are not responsible for the patient’s own frame should it break while we are adjusting, repairing, or reusing the medical device for a new prescription. This includes frames that are purchased elsewhere and brought to us and non-prescription glasses.
Contact Lens Fit:
A contact lens evaluation is a necessary and state regulated service in order to ensure the proper fit of a contact lens. The evaluation is an additional service to the comprehensive eye exam and has a separate fee that will cover the initial evaluation and all contact lens related follow-up visits for a period of 90 days from the original appointment.
We are closed during the lunch hour, from 12:00 PM to 1:00 PM.